Warranty

Lifetime warranty applies specifically to the glass top plate on tabletop cookers, built-in hobs, and induction cookers if damage occurs to that particular part. Rinnai glass top plates use tempered glass material from SCHOTT Germany, designed to be strong, heat-resistant, and highly durable for everyday use. The material is capable of withstanding loads of up to 100 kg and heat exposure of up to 280°C.

To claim the warranty, customers are required to comply with the following terms and conditions:

• Present the official warranty card and proof of purchase when submitting a claim.
• Warranty claims can only be processed through authorized Rinnai Service Centers.
• During the warranty period, customers will not be charged for service fees, spare parts, or in-city transportation fees in accordance with the applicable terms and conditions.

Please check the list of cities and locations of authorized Rinnai Service Centers here.

The warranty cannot be claimed under the following conditions:

• Damage caused by installation or usage that does not comply with the User Manual.
• Damage caused by force majeure events, such as natural disasters, floods, earthquakes, fires, or other circumstances beyond Rinnai’s control.
• The unit has been repaired, disassembled, or modified by parties other than authorized Rinnai technicians.
• Damage caused during delivery, transportation, or by courier/shipping services.
• Damage resulting from leaks in the hose or regulator due to customer negligence.

The following Rinnai stove models come with a lifetime warranty for their top plates.

Gas Stove:

• RI-712GA(B)
• RI-712GA(W)
• RI-712GA(OB)

Gas Built-in Hob & Induction Hob:

• RB-311N(GB)
• RB-312N(GB)
• RB-3311S(GBS)
• RB-3312S(GBS)
• RB-217N(G)
• RB-712N(GB)
• RB-772RO(G)
• RB-782G(B)
• RB-782G(MB)
• RB-2GH-C
• RB-7512D(G)
• RB-72G
• RB-72G(MB)
• RB-317N(G)
• RB-713N(GB)
• RB-773RO(G)
• RB-783G(B)
• RB-783G(MB)
• RB-3SS-C
• RB-73TG
• RB-7513D(G)
• RB-93UG
• RB-64G
• RB-94G
• RB-95G
• RB-A2660G(B)
• RB-3011H-CB
• RB-3022H-CB
• RB-5022H-CB
• RB-7012H-CB
• RB-7013H-CB
• RB-6024H-CB
• RB-3011E-CB
• RB-3012E-CB
• RB-5022E-CB
• RB-7012E-CB
• RB-7013E-CB
• RB-6024E-CB

To keep the tempered glass durable and safe for everyday use, customers are advised to follow these care guidelines:

Provide sufficient distance from the wall

Place the stove at least 5 cm away from the wall on the left, right, and rear sides. Positioning the stove too close to the wall may cause heat to reflect back onto the appliance and affect the long-term durability of the glass surface.

Use cookware with appropriate size and weight

Use pots or cookware with suitable dimensions and a load not exceeding 100 kg to avoid excessive pressure on the glass surface.

Limit cooking duration

To maintain stable stove performance, avoid continuous use for excessively long periods. It is recommended to limit cooking time to a maximum of 5 hours.

Avoid extreme temperature changes

Do not place extremely hot cookware directly on the glass surface when the stove is not in use. Use a pot mat or allow the cookware temperature to cool slightly first to reduce the risk of sudden temperature changes that may cause the glass to crack.

Clean the stove only after it has cooled down

Clean the stove surface with a soft cloth once the temperature has decreased. Avoid cleaning the stove while it is still hot, especially with a wet cloth, as sudden temperature changes may damage the glass surface. For further information, please contact our customer service:

• Phone: 0804-1889-889
• WhatsApp: 0815-1129-9999
• Email: cso.jkt@bhakti.co.id

All Rinnai units are covered by an official warranty, subject to the applicable terms and conditions. Warranty claims can be made by visiting the nearest authorized Rinnai Service Center or by contacting our Customer Service. Rinnai provides several types of unit warranties based on the warranty period, as follows:

To provide comfort and satisfaction for consumers, Rinnai offers a standard 1-year warranty for all types of stoves, cooker hoods, and water heaters. During the warranty period, consumers may submit warranty claims in accordance with the applicable terms and conditions. Consumers will not be charged for service fees, spare parts, or in-city transportation costs.

Rinnai provides a special 3-year warranty for electric water heater units. This warranty covers service and in-city transportation costs. The 3-year warranty also applies specifically to cooker hood motors for RH-60/90 series models, in accordance with the applicable warranty terms and conditions.

The 5-year warranty applies to certain spare parts on selected Rinnai units, namely:

• Gas Valve for all stove models
• Sun Burner spare parts
• Water Heater tanks

Specifically for water heater tanks, the unit must receive routine maintenance at least once a year by an authorized Rinnai technician. If the unit has not received maintenance for more than 1 year, the warranty claim cannot be processed. If the unit usage period has not yet reached 1 year, the warranty claim may still be processed as long as the unit meets all applicable warranty terms and conditions.

To provide greater convenience and comfort for customers, Rinnai offers free installation services for selected product categories. This service applies to built-in hobs, cooker hoods, and both gas and electric water heaters. Installation services are carried out by authorized Rinnai service technicians in accordance with the applicable terms and conditions. Customers are advised to ensure that all basic installation requirements are prepared prior to the scheduled installation to help ensure a safe and smooth installation process.

Free installation services are available under the following terms and conditions:

• Applicable only for built-in hobs, cooker hoods, and gas & electric water heaters.
• Services are available only in cities with authorized Rinnai Service Centers. Please check the list of Rinnai Service Center cities here.
• Service registration and further information can be obtained through Rinnai customer service.
• Services are provided during the following operating hours:
  • Monday – Friday: 08.00-16.00 (Local Time)
  • Saturday: 08.00-14.00 (Local Time)
  • Sundays and National Public Holidays: Closed

For installation service registration or further information, please contact our customer service:

• Phone: 0804-1889-889
• WhatsApp: 0815-1129-9999

Before requesting an installation service, please ensure that the basic installation requirements for the unit have been properly prepared. This includes readiness of the installation area, installation lines, and other supporting requirements according to the type of unit. To ensure a smooth installation process, please note the following:

• Rinnai service technicians do not provide additional work outside of unit installation, such as water piping, wall demolition, or dismantling of old units.
• Rinnai service technicians do not perform installations in locations that are difficult to access, unsafe, or pose risks to technicians.
• Rinnai service technicians do not charge any fees for installation services.

For the comfort and satisfaction of consumers, Rinnai provides a temporary replacement unit service specifically for water heater units. This service is available for consumers whose units are currently undergoing repair by authorized Rinnai technicians, allowing them to continue using a water heater while their main unit is being repaired. This temporary replacement service is provided under applicable terms and conditions, including eligible unit categories, qualifying unit types, and estimated service completion time. The Rinnai temporary replacement water heater service is available free of charge, including spare parts, transportation, and installation, as long as the unit is still under warranty.

Applicable for Selected Gas Water Heater Models

The temporary replacement unit service for gas water heater repairs applies to the following units:

• REU-5CFC
• REU-5CFM
• REU-10CF
• REU-15CF

For the gas water heaters above, the temporary replacement unit provided will be the REU-5CFC model with a 5-liter capacity.

Applicable for Selected Electric Water Heater Models

The temporary replacement unit service for electric water heater repairs applies to the following units:

• RES-EH015
• RES-EH115
• RES-EH130
• RES-A10C-02C
• RES-A15C-03C
• RES-130C-05C

For the electric water heaters above, the temporary replacement unit provided will be the RES-EH015 model with a 15-liter capacity.

Temporary Replacement Period Terms & Conditions

A temporary replacement unit will be provided if the repair process requires more than 5 working days after the service team’s inspection visit. The replacement unit may be used by the consumer until the main unit has been repaired, is fully operational again, and has been returned to the consumer. Availability of replacement units may vary depending on the conditions and policies of each authorized Rinnai Service Center in the respective region. For more information, please contact our customer service through:

• Phone: 0804-1889-889
• WhatsApp: 0815-1129-9999
• Email: cso.jkt@bhakti.co.id